Yes Optus

Reviews of Yes Optus

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  Vittorio Mayol Added December 07, 2022

  ★ ★ ★ ★ ★
  Went in last minute to upgrade to a new phone and contract
  Was very happy with the service and expertise
  Shout out to lachlan went above and beyond to make the experience a pleasant one
  Cheers mate
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  Linden Jesensek Added December 04, 2022

  ★ ★ ★ ★ ☆
  Very happy with my visit. Everything spoke about with the assistant was covered, a new plan was implemented, and I'm happy with the result.
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  THELAELAHELLA ALLAH Added November 26, 2022

  ★ ★ ★ ★ ★
  Best best service, Jason is an expert, Lachlan is a great guy tries his best to help. Much appreciated
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  Katarina King Added November 26, 2022

  ★ ☆ ☆ ☆ ☆
  lack of communication, sneaky and unprofessional. I came to this store due to my phone being stolen, I was promised I’d be looked after however the lady whom helped me left a disastrous trail that I’ve been dealing with for 2 weeks. I have 6 active services with them and was told she’d make me a deal and save money. Sweet, who doesn’t wanna save money? Well no, she restarted 1 of my services that’s already been active for over a year, opened a new account and wouldn’t add insurance, apparently all new plans don’t have insurance ( her words ). She then chose a plan for me based off usage, said she needed my card details for my home net account but instead she used my card details to lock me into an auto payment plan, where she moved another one of my services too. She NEVER mentioned. She then mentions since I’m a loyal customer, they’ve gifted me a $480 phone accessory pack. Well no, turns out im actually paying for that. Im sure if the cameras were checked, you’d see she never showed me anything regarding plans, she spent majority of her time out the back probably turning to work out how to take advantage of me. Which she did, as I didn’t know about the second account and had all my services restricted cause of this ridiculous auto payment plan that she changed me too. Being a long term customer with no issues, then not even 2 weeks of being in store this happens! I’ve spent the last 2 days dealing with online Optus to be told “nope, nothing we can do, you’re locked into this contract”. After spending 5hrs talking online to Deon and having to mention going further with the Ombudsmanon that they’re now magically able to change me outta this ridiculous mess the lady at the store has caused. I will never go back to this store and especially get service of this lady. She could seriously ruin someone’s credit and put them into financial hardship by trying to lock people into these plans without explaining what they are and lying about why she needs certain details. She’s sneaky, needs proper training and a chat from management. I will be going further with a complaint against her.
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  Gagandeep Singh Added November 23, 2022

  ★ ☆ ☆ ☆ ☆
  Rude staff. I wanted to switch to user and staff was not willing to help. It was really surprising.
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  Benjamin Patten Added March 23, 2018

  ★ ★ ★ ★ ★
  I will definitely recommend this store to my family and friends in the future. Very friendly staff to get serviced by, helped me alot with my service and went beyond to make sure i was happy before leaving the store.
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  kristy stanford Added January 12, 2018

  ★ ★ ★ ★ ★
  The staff are nice and really helpful. The manager was so great and took time to teach me how to use the phone and found the right contracts for me. Very happy best service i have had from an optus store.

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